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Clean2Clean Ltd Booking Hours, Cancellation Policy, Discounts and Cleaning Certificate Terms

Jul 10
2 min read

Updated: Sep 13

Clean2Clean Ltd provides professional cleaning services across Coventry and Birmingham. This guide explains our opening hours, regular domestic cleaning cancellation policy, current discount terms, minimum booking times and digital cleaning certificate conditions.

Opening hours

Clean2Clean Ltd is available Monday to Friday from 8:00am to 6:00pm and Saturday from 9:00am to 4:00pm. There is no Sunday service. For a cleaning quote or booking request, call 07575326230 or WhatsApp https://wa.me/447575326230 during opening hours.

Regular domestic cleaning cancellation policy

For regular domestic cleaning, customers may cancel or adjust the time of a cleaning visit by giving at least 48 hours' advance notice.

If a customer cancels or changes the date or time less than 24 hours before the scheduled appointment, the full price of the cleaning visit may be charged. A £5.00 fee may also be added to the bill for date or time changes made less than 24 hours before the cleaning visit.

The full service price may also be charged if cleaners are unable to access the property because they are turned away, no one is home, keys do not work, or there is a key/access problem. If keys are provided, they must open the lock without special effort or skill.

If regular cleaning is terminated without notice, the full service price may be charged as a cancellation fee. Regular domestic cleaning contracts may be terminated by giving 28 days' written notice and at least 4 cleaning visits' notice, specifying the final cleaning date and the reason for termination. Without notice, the client may cancel by paying a £40.00 cancellation fee.

Cancellations must be received by telephone on 07575326230 or by email at sales@clean2clean.co.uk.

Discounts for customers

Promotional discounts may be available from time to time depending on the cleaning service and company approval. Customer reviews are always voluntary and are not required to receive a discount. Clean2Clean welcomes honest feedback from customers about their genuine experience, whether positive or negative.

Minimum booking time

The minimum booking time is 2 hours for regular domestic cleaning and regular office cleaning. For one-off cleaning, the minimum booking time is usually 3 hours, depending on the size of the property and the level of cleaning required.

Digital cleaning certificate terms

A digital cleaning certificate is optional and may be available for customers who need evidence of professional cleaning, including before-and-after cleaning video where available. Where a certificate fee applies, it is £25. Leaving a review, or the rating given in a review, does not affect certificate eligibility or pricing.

The certificate is not mandatory and does not create an obligation for Clean2Clean Ltd if a landlord or letting agency does not approve the property. Approval by a landlord or agency is outside the company's control and is not part of the cleaning agreement.

Every customer must inspect and check the property while the cleaners are still on site and sign to confirm that the cleaning has been accepted without reservation. If you need a digital certificate, tell Clean2Clean before or during the booking process.

Contact Clean2Clean Ltd

For bookings, cleaning quotes and policy questions, call 07575326230, WhatsApp https://wa.me/447575326230 or email sales@clean2clean.co.uk.



Related Clean2Clean guide

For more detail, read our full guide to domestic cleaning in Coventry.


Need a quote? Contact Clean2Clean Ltd for professional cleaning services across Coventry and Birmingham: request a cleaning quote.

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