Privacy Policy

Last updated: 15 September 2026

Clean2Clean Ltd respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, book cleaning services, become a customer, apply to work with us, or otherwise interact with Clean2Clean Ltd.

1. Who we are

Clean2Clean Ltd is a company registered in England and Wales.

Company name: Clean2Clean Ltd
Company number: 10528290
Registered office: 453 Ansty Road, Coventry, CV2 3BQ, United Kingdom
Telephone: 07575326230
Email: sales@clean2clean.co.uk
Website: www.clean2clean.co.uk

For the purposes of UK data protection law, Clean2Clean Ltd is the data controller responsible for personal data covered by this Privacy Policy.

2. Personal data we may collect

Depending on how you interact with us, we may collect and process information including:

• your name;

• address and service address;

• email address;

• telephone number;

• details of the cleaning or other service you request;

• booking dates and service history;

• communications between you and Clean2Clean Ltd;

• information provided through enquiry, quotation, booking or contact forms;

• payment and transaction information;

• invoice and accounting information;

• information relating to complaints, feedback or customer service enquiries;

• information necessary to provide access to a property, where you voluntarily provide it;

• job application and recruitment information;

• technical information about your use of our website, such as IP address, browser type, device information and cookie information;

• marketing preferences and cookie choices.

We aim to collect only the information that is reasonably necessary for the purpose for which it is required.

3. How we collect your personal data

We may collect personal data:

• directly from you when you contact us;

• when you request a quotation or make a booking;

• when you telephone, email or message us;

• when you complete a website form;

• when you become a customer;

• when you apply to work with us;

• through your use of our website;

• from organisations or individuals acting on your behalf;

• from publicly available sources where appropriate;

• from service providers involved in operating our website, communications, payments or business systems.

If another person, organisation, landlord, support worker, family member or representative arranges services on your behalf, we may receive information from them that is necessary to provide the requested service.

4. Why we use your personal data and our lawful bases

We process personal data only where we have a lawful basis under applicable UK data protection law.

To respond to enquiries and provide quotations

We use your contact details and information about the requested service to respond to enquiries and prepare quotations.

Our lawful basis is generally taking steps at your request before entering into a contract and, where appropriate, our legitimate interests in operating our business and responding to potential customers.

To arrange and provide cleaning services

We use information such as your contact details, service address, booking information and service requirements to arrange and deliver services.

Our lawful basis is performance of a contract with you or taking steps before entering into a contract.

To manage payments, invoices and accounting

We process payment, transaction and invoice information to administer customer accounts, collect amounts due, maintain financial records and comply with tax and accounting requirements.

Our lawful bases are performance of a contract and compliance with our legal obligations.

To communicate with customers

We may use your personal information to send booking confirmations, service updates, payment information and other communications connected with your service.

Our lawful basis is performance of a contract and our legitimate interests in providing effective customer service.

To handle complaints and disputes

We may process information necessary to investigate complaints, resolve disputes, protect our business and establish, exercise or defend legal claims.

Our lawful basis is our legitimate interests and, where applicable, compliance with legal obligations.

To operate and improve our website

We may process technical and usage information to maintain the security and functionality of our website and, where you have consented, to understand how visitors use it.

Strictly necessary processing is based on our legitimate interests in operating a secure website. Analytics and similar non-essential technologies are used only where the required consent has been obtained.

Marketing

Where permitted by law, we may send information about our services to existing or prospective customers.

Where consent is required, we will rely on your consent. In some circumstances we may rely on legitimate interests where permitted by applicable direct marketing rules.

You may opt out of marketing communications at any time.

Recruitment and workers

If you apply to work with Clean2Clean Ltd, we may process information necessary to assess your application, communicate with you, verify eligibility to work and manage the recruitment process.

The lawful basis will depend on the circumstances and may include taking steps before entering into a contract, compliance with legal obligations and our legitimate interests in recruitment and workforce management.

5. Legitimate interests

Where we rely on legitimate interests, these may include:

• operating and managing our business;

• responding to customers and potential customers;

• maintaining effective customer relationships;

• preventing fraud and misuse;

• protecting our legal rights;

• maintaining website and information security;

• improving our services.

Where we rely on legitimate interests, we consider whether those interests are overridden by your rights and freedoms.

6. Sharing your personal data

We do not sell personal data.

We may share personal information where necessary with organisations that help us operate our business, including:

• website hosting and technology providers;

• Wix and services used to operate our website;

• email and communications providers;

• payment service providers;

• accounting, bookkeeping and professional advisers;

• IT and security service providers;

• cleaners, staff, contractors or service personnel where information is necessary for them to provide the booked service;

• insurers;

• legal advisers;

• public authorities, regulators or law enforcement bodies where required by law.

Service providers that process personal data on our behalf are required to handle it appropriately and only for authorised purposes.

7. International transfers

Some of our technology and service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal mechanism is used where required. This may include UK adequacy regulations or appropriate contractual safeguards such as the UK International Data Transfer Agreement or an approved UK Addendum.

You may contact us if you require further information about safeguards used for international transfers.

8. How long we keep personal data

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, regulatory, tax, accounting and contractual requirements.

Retention periods vary depending on the type of information.

For example:

• customer and service records may be retained for the duration of the customer relationship and for an appropriate period afterwards;

• accounting and transaction records are normally retained for the period required by UK tax and company law;

• unsuccessful recruitment information may be retained for a limited period after the recruitment process;

• correspondence and complaint records may be retained where reasonably necessary to deal with disputes or establish legal rights;

• cookie consent information may be retained for an appropriate period to demonstrate your choices.

When personal data is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.

9. Security

We take appropriate technical and organisational measures intended to protect personal data against accidental loss, unauthorised access, alteration, disclosure or misuse.

Access to personal data is limited to persons who reasonably require it for their work or for providing services.

No internet-based service can guarantee absolute security, but we take reasonable measures appropriate to the nature of the information we process.

10. Your data protection rights

Depending on the circumstances, you may have the right to:

• request access to personal data we hold about you;

• request correction of inaccurate or incomplete information;

• request deletion of your personal data;

• request restriction of processing;

• object to certain processing;

• request transfer of certain personal data to you or another organisation;

• withdraw consent where processing is based on consent.

These rights are subject to conditions and exemptions under applicable law.

Your right to object

Where we process personal data on the basis of legitimate interests, you have the right to object to that processing in certain circumstances.

You also have the right to object at any time to the use of your personal data for direct marketing.

To exercise your rights, contact:

sales@clean2clean.co.uk

We may need to verify your identity before responding to a request.

11. Withdrawing consent

Where we rely on your consent, you may withdraw that consent at any time.

Withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn.

For website cookies, you may change your choices through the Cookie settings control available on our website.

12. Cookies

Our website uses cookies and similar technologies.

Strictly necessary cookies may be used where required for the website to operate.

Analytics, functional and advertising cookies that require consent will not be enabled through our consent system unless you choose to allow them.

For more information, please read our Cookie Policy.

13. Children

Our services are not specifically directed at children and our website is intended primarily for adults arranging cleaning or related services.

We do not knowingly seek to collect children's personal information through the website except where reasonably necessary and lawfully provided in connection with a service.

14. Third-party websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy information before providing personal information to them.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or business practices.

The most recent version will be published on this page and the “Last updated” date will be amended accordingly.

16. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the UK Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

You can obtain current contact information and guidance directly from the ICO website.

17. Contact us

For questions about this Privacy Policy, our use of personal data, or to exercise your data protection rights, contact:

Clean2Clean Ltd
453 Ansty Road
Coventry
CV2 3BQ
United Kingdom

Telephone: 07575326230
Email: sales@clean2clean.co.uk