By placing an order either over the phone, e mail or web site, customer has verbal or written agreement, and is bound to
Clean2Clean’s Service Agreements. 

We have the right to change our Service Agreements at any time and without notice.

"Calls may be recorded for training and quality purposes" 

1. SERVICES
1.1 REGULAR DOMESTIC CLEANING
1.1.1 The customer agrees to sign and return the on-line Agreement forms to Clean2Clean Ltd within 24h of placing the order.
1.1.2 The customer agrees to pay the monthly or weekly Agency(Company) fee via Credit/Debit cards , Direct debit, BACS or Paypal.
1.1.3 Clean2Clean reserves the right to suspend cleaning services if monthly payments are missing or if on-line Agreement form is not returned to Clean2Clean within 12h of placing the order.
1.1.4 Minimum duration of 2 hours per cleaning visit applies for all domestic cleaning services.
1.1.5 The sales advisers can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s house. Please note that duration may vary therefore a degree of flexibility is required.
1.1.6 Customer agrees to provide a task list and all necessary cleaning detergents and equipment for the required work, unless other arrangements have been made with Clean2Clean. All cleaning equipment should be safe and in full working order.
1.1.7 If the customer does not have cleaning detergents and asks Clean2Clean to purchase requested items on their behalf, customer understands that an applicable charge will be assessed.
1.1.8 If collection of keys is required, £5.00 charge will apply.
1.1.9 Clean2Clean will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.
1.1.10 30 days rolling contract length applies for ‘Regular’ cleaning.
1.1.11 The Client cannot subcontract or employ the Cleaner/s allocated by the Contractor/Agency directly or recommend her/him to third parties without the engagement of the Agency. Failure to do so will result in referral commission of £2000 due to the Agency/Company.
1.1.12 Detailed report for any cleaning visit will be provided on request 
Each April your service plan price will increase by an amount equal to the RPI rate published in March of the year.
We'll publish this rate on our website.

1.2 END OF TENANCY CLEANING

1.2.1 Clean2Clean reserves the right to amend the initial quotation, should the client's original requirements change.
1.2.2 If collection of keys is required , £10 charge will apply.
1.2.3 The customer understands that the price quoted is not a "package deal" and includes only cleaning labor.
1.2.4 Minimum duration of 3 hours per cleaning visit applies.
1.2.5 Customer agrees to provide a task list and all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless other arrangements have been made with Clean2Clean. All cleaning equipment provided by customer, should be safe and in full working order.
1.2.6 The sales advisers can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s house. Please note that duration may vary therefore a degree of flexibility is required.
1.2.7 If the customer does not have cleaning detergents, Clean2Clean will supply all necessary cleaning detergents for additional £10 per visit. This has to be requested at the time of the booking.
1.2.8 The customer is advised that an end of tenancy cleaning may take double the length of time required for a general cleaning. After Builders Cleaning, After Party Cleaning or Badly neglected homes may take up to three times longer than a well maintained home requiring general cleaning.

1.2.9 If the customer has a dog, cat or other hairy pet then an extra 30% charge will be added to the service price due to the extensive amount of animal hair slowing down the cleaning process.

1.3. ONE-OFF CLEANING / SPRING CLEANING

1.3.1. Clean2Clean reserves the right to amend the initial quotation, should the client's original requirements change.
1.3.2. Minimum duration of 3 hours per cleaning visit applies.
1.3.3. Customer agrees to provide a list of tasks and all cleaning detergents and equipment needed for the required work, unless other arrangements have been made with Clean2Clean.
1.3.4. All cleaning equipment should be safe and in full working order.
1.3.5. If the customer does not have cleaning detergents, Clean2Clean will supply all necessary cleaning detergents for additional £10 per visit. This has to be requested at the time of the booking.
1.3.6. If collection of keys is required, £10 charge will apply.
1.3.7. The customer understands that the price quoted is not a "package deal" and includes only cleaning labor.
1.3.8. The sales advisers can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s house. Please note that duration may vary therefore a degree of flexibility is required.
1.3.9. The customer is advised that an one off cleaning may take double the length of time required for a general cleaning. Post Construction/ After Builders Cleaning, Post Party Cleaning or Badly neglected homes may take up to three times longer than a well maintained home requiring general cleaning.

If the customer has a dog, cat or other hairy pet then an extra 30% charge will be added to the service price due to the extensive amount of animal hair slowing down the cleaning process.

1.4. CARPET CLEANING

1.4.1. Clean2Clean reserves the right to amend the initial quotation, should the client's original requirements change.
1.4.2. If the customer has a dog, cat or other hairy pet then an extra 30% charge will be added to the service price due to the extensive amount of animal hair slowing down the cleaning process.
1.4.3. If water extraction is required due to flooding 30% extra charge will be added to the service price.
1.4.4. The client understands that additional Parking and Congestion charge may apply.
1.4.5. All carpet/upholstery cleaning orders are subject to £50.00 minimum call out charge.
1.4.6. If collection of keys is required, £10 charge will apply.

If the customer has a dog, cat or other hairy pet then an extra 30% charge will be added to the service price due to the extensive amount of animal hair slowing down the cleaning process.

1.5. Office Cleaning 

1.5 REGULAR OFFICE CLEANING
1.5.1 The customer agrees to sign and return the on-line Agreement forms to Clean2Clean Ltd within 24h of placing the order.
1.5.2 The customer agrees to pay the monthly or weekly Agency(Company) fee via Credit/Debit cards , Direct debit, BACS or Paypal.
1.5.3 Clean2Clean reserves the right to suspend cleaning services if monthly payments are missing or if on-line Agreement form is not returned to Clean2Clean within 12h of placing the order.
1.5.4 Minimum duration of 2 hours per cleaning visit applies for all domestic cleaning services.
1.5.5 The sales advisers can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s office. Please note that duration may vary therefore a degree of flexibility is required.
1.5.6 Customer agrees to provide a task list and all necessary cleaning detergents and equipment for the required work, unless other arrangements have been made with Clean2Clean. All cleaning equipment should be safe and in full working order.
1.5.7 If the customer does not have cleaning detergents and asks Clean2Clean to purchase requested items on their behalf, customer understands that an applicable charge will be assessed.Clean2Clean can provide on request professional cleaning materials and equipment.
1.5.8 If collection of keys is required, £5.00 charge will apply.
1.5.9 Clean2Clean will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.
1.5.10 30 days rolling contract length applies for ‘Regular Office’ cleaning.
1.5.11 The Client cannot subcontract or employ the Cleaner/s allocated by the Contractor/Agency directly or recommend her/him to third parties without the engagement of the Agency. Failure to do so will result in referral commission of £2000 due to the Agency/Company.
1.5.12 Detailed report for any cleaning visit will be provided on request 
1.5.13 Real GPS monitoring will be provided on request(report-start & finished time in real time) on your mobile phone.
GPS monitoring and all reports is provided for security and insurance purposes.The option is free of charge, we just add more to improve our high quality services.

2. PAYMENTS

2.1 Payment is requested on completion on the day of the cleaning session.
2.2 Payment can be made in cash,debit/credit cards or direct debit on completion of the service for regular clients.
2.3 Payment can be made with debit/credit card,BACS or Paypal over the phone or on-line (This need to be made in advance). Clean2Clean will not share the customer’s card details with a third party.
2.5 The Customer agrees that any outstanding amount owed to Clean2Clean can be charged from the debit/credit card the customer has provided at the time of the booking.
2.6 Customer understands that any ‘late payments’, `failed payments``reminder`may be subject to additional charges,late payment charge is £5.00 per reminder.
2.7 If payment is not made after 7 days of invoice then the account will be passed to our collections agency, after which a charge of 15% no Vat on top of the initial invoice due, will be added to the debt. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.
2.8 Regular client terms of payment is 7 days.
2.9 One/Off Clients paid in advance deposit or full amount.

3. COMPLAINTS AND CLAIMS - the client must check the property, when work is done and to take a signature to cleaner`s PDA devise, if have any problem areas the cleaners will complete the cleaning  before to leave the client address, we not accept re-clean please call us on 08443181240 before the cleaner to leave your address if you are not satisfied with the cleaning work. If you are not at home when work is done we will try to contact you to comeback and check the work for satisfaction purpose, if you can`t comeback when work is done to check the property the cleaner will leave the property, if is possible to close the door safety and then we not accept any complaints after that. Clean2Clean will not accept a complaint based on an Inventory check report, filed more than 24-hour after the cleaning session, we can accept only any complaints if our staff is invited to inventory check (booking required).

3.1.1 Clean2Clean requires the presence of the customer or his/hers representative in the beginning and at the end of the cleaning session as an inspection can be carried out and if any corrections, should be made on the same day.
3.1.2 If the customer has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has been carried out.
3.1.3 Clean2Clean may take up to 7 days to respond to a complaint.
3.1.4 Clean2Clean will not accept a complaint based on an Inventory check report, filed more than 24-hour after the cleaning session.
3.1.5 Complaints are accepted verbally over the phone 08443181240 Nationwide help line or open a ticket . Complaints must be reported on completion or in the following 24-hour.
3.2 All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewelry, items of sentimental value (the customer will be credited with the items present cash value), art and antiques.
3.3 Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £30 per household liability limit.
3.4 Clean2Clean and our partners agrees to keep all customer`s information confidential.

4 INSURANCE - Digital insurance certificate

Public Liability Insurance - Covea Insurance plc Registered in England and Wales No. 613259
Employer`s Liability Insurance -Covea Insurance plc Registered in England and Wales No. 613259
Personal Accident Insurance - AIG Europe Limited. Registered in England and Wales. Company number: 01486260.
4.1 Clean2Clean has a Public liability insurance £1 000 000. The policy will cover any accidental damages caused by an operator working on behalf of Clean2Clean, reported within 24 hours of service date on 08443181240 or sales@clean2clean.co.uk.There is £250 excess of any claim,of which £100 are paid by customer and £150 by CLEAN2CLEAN contractors/subcontractors/cleaners or more than £250 by CLEAN2CLEAN`s Public Liability Insurance.Employer`s Liability Insurance no excess £10 000 000 any one claim.

5. CUSTOMER SATISFACTION the client must check the work, when work is done and to take a signature to cleaner`s PDA devise, if have any problems the cleaners will complete everything  before to leave the client address.

5.1 Customer understands that he/she is not entitled to any refunds.
5.2 If the customer is not completely satisfied with a cleaning job, Clean2Clean will re-clean any areas and items to customer's satisfaction. Therefore customer must allow the cleaner to be returned.
5.3 Customer must be present at all times during the recovery-clean. Clean2Clean reserves the right not to return a cleaner more than once.

6. LIABILITY

6.1 Clean2Clean reserves the right not to be liable for:
6.1.1 Completing tasks which are not stated on our task list;
6.1.2 Cleaning jobs not complete due to the lack of suitable cleaning detergents and/or equipment in full working order, hot water or power;
6.1.3 Third party entering or present at the customer's premises during the cleaning process;
6.1.4 Wear or discoloring of fabric becoming more visible once dirt has been removed;
6.1.5 Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods;
6.1.6 Existing damage or spillage that cannot be cleaned/removed completely using provided by the customer cleaning detergents and equipment or standard carpet cleaning equipment;
6.1.7 Any damages caused by a faulty or not in full working order detergents/equipment supplied by the customer.
6.1.8 If the customer has got items which need special cleaning methods and special cleaning detergents, Clean2Clean reserves the right to refuse the provision of the cleaning detergents.
6.1.9 Clean2Clean will advise the client to provide the specific cleaning detergents and to pass cleaning instructions to the sales advisers when placing the order or give instruction to the present cleaner;

7 CANCELLATION

7.1 REGULAR DOMESTIC CLEANING

7.1.1 Customer may cancel or adjust the time of a cleaning visits by giving at least 48 hours advanced notice.
7.1.2 Customer agrees to pay the full price of a cleaning visit if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment, £5.00 fee apply to your bill for any changes day/time less than 24h before cleaning visit .
7.1.3 Customer agrees to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer's keys.
7.1.4 If keys are provided they must open the lock without any special efforts or skills.
7.1.5 Customer agrees to pay full service price for cancellation fee in case of a termination of the service without notice.
7.1.6 Customer may terminate the cleaning contract by giving four-week (28 days) and min 4 cleaning visits advanced notice in writing and specifying the last cleaning date and give reason, without notice the client can cancel the contract paying £40.00 cancellation fee.

Cancellations must be received by telephone (08443181240) or sales@clean2clean.co.uk

7.2 END OF TENANCY CLEANING:

7.2.1 24 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.
7.2.2 Customer agrees to pay £30.00 cancellation fee if the customer cancel cleaning appointment.
7.2.3 Customer agrees to pay £30.00 cancellation fee in the event of a lock-out cased by our cleaners being turned away; no one home to let them in; no water or power available at customer's premises; or problem with customer's keys.
7.2.4 If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to Clean2Clean then the customer agrees that deposit funds may be used to cover the cancellation fee.
7.2.5 We required a £30.00 (non refundable deposit).

7.3 ONE-OFF CLEANING:

7.3.1 24 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.
7.3.2 Customer agrees to pay £15.00 cancellation fee if the customer cancels cleaning appointment.
7.3.3 Customer agrees to pay £15.00 cancellation fee in the event of a lock-out cased by our cleaners being turned away; no one home to let them in; no water or power available at customer's premises; or problem with customer's keys.
7.3.4 If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to Clean2Clean then the customer agrees that deposit funds may be used to cover the cancellation fee.
We required a £15.00 (non refundable deposit).

7.4 CARPET CLEANING:

7.4.1 48 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.
7.4.2 Customer agrees to pay £30.00 cancellation fee if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment.
7.4.3 Customer agrees to pay £30.00 cancellation fee in the event of a lock-out cased by our cleaners being turned away; no one home to let them in; no water or power available at customer's premises; or problem with customer's keys.
7.4.4 If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to Clean2Clean then the customer agrees that deposit funds may be used to cover the cancellation fee.
We required £30.00 (non refundable deposit).

7.5 AFTER CANCELLATION OF THE CLEANING SERVICE
7.5.1 By entering into a service agreement with Clean2Clean, the customer agrees that after the termination of the cleaning service he/she will not hire or use any domestic services provided by a present or past cleaner introduced to the customer by Clean2Clean. If the customer wishes to hire or use domestic services provided by such a cleaner then he/she must pay a referral fee of £400.
​These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. Clean2Clean reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing customers will be notified. Please check this website for updates.

CLEAN2CLEAN LTD

453  Ansty Road

Coventry

CV2 3BQ

0844 318 1240

sales@clean2clean.co.uk

Registered in England and Wales No. 10528290 ,

VAT Registration Number GB 314459115
Registered Address 453 ANSTY ROAD, COVENTRY,

West Midlands, CV2 3BQ, United Kingdom
                            Copyright © 2009-2020                               

CALL FOR A FREE ESTIMATE  07575326230

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